Service Request Ticket - # 78982

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2022 12:34 PM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210410[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP098Q05N Location Charles Anderson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:5A:5E:6D


Bluetooth NIC 3C:06:30:52:58:97

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public
Entered by Date Memo
Alice Hodge Mar 24, 2022 02:04 PM 
Status changed from (1) Pending to (5) Completed
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Alice Hodge Mar 24, 2022 02:04 PM 
stopped by yesterday and resolved both + gave leticia admin rights
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Alice Hodge Mar 24, 2022 08:52 AM 
Task reassigned to Alice Hodge.
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Monica Valencia Mar 23, 2022 12:34 PM 
Hasn't been able to print since she got her new computer. 

She also has the Sophos pop up saying that it needs full disk access.
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