Service Request Ticket - # 78986

Service Request Information

CONTACT Name Main, Andy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2022 09:44 AM
Department Campus Recreation/HWC Phone 88513
Location Email maina@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150692[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN64JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN64JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:14:21:82

TECHS Submitted by Alice Hodge Contact ahodge17@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Mar 29, 2022 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Mar 29, 2022 12:54 PM 
Gave user admin access and returned the computer.
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Michael Volkmann Mar 29, 2022 12:06 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Mar 25, 2022 03:01 PM 
Computer in the tech desk. Boots now. HD 
probably dying: could put in a different HD or 
just return it. IFC funded so all we can do is 
suggest they put in a ticket to get it 
replaced.
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Alice Hodge Mar 25, 2022 09:44 AM 
computer blue screened, after rebooting threw a no hdd detected error.

user has other computers available to use in the meantime and said they didn't need a loaner, but 20150692[Edit Inv] needs to be picked up for repair :)
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