Service Request Ticket

Service Request Information

CONTACT	Name	Miranda-Aguilar, Blanca	Date	Mar 28, 2022 08:46 AM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	mirandaaguilarb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181401 (opens in a new window)	Bldg/Room	WUC 212
	Service Tag	B2FNQV2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	B2FNQV2	Location	general office laptop
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	C8:F7:50:81:06:89
	Wireless NIC	3C:F0:11:34:BA:98

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Lauryn Aronson	Apr 04, 2022 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Apr 04, 2022 01:14 PM	computer returned	Add Attachment
John Rushing	Mar 31, 2022 01:02 PM	Hard drive installed.	Add Attachment
John Rushing	Mar 28, 2022 11:37 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Mar 28, 2022 09:47 AM	Dell Dispatch: Success You have successfully submitted request SR1088654832.	Add Attachment
John Rushing	Mar 28, 2022 09:46 AM	Hard Drive is not being detected by the computer. Putting in for a replacement.	Add Attachment
Lourdes Salazar	Mar 28, 2022 08:46 AM	walk in, john helped out	Add Attachment
Lourdes Salazar	Mar 28, 2022 08:46 AM	blue screen and black screen	Add Attachment