Service Request Ticket

Service Request Information

CONTACT	Name	Perry, Kristen	Date	Mar 28, 2022 02:54 PM
	Department	Abby’s House	Phone	89657
	Location		Email	perryk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170905 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	6UA327008	Location	Abbys House
	Model	7000/DN	Hostname	as-abbycolor
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910; IP ADDRESS:140.211.118.10	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:72:F1

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jul 28, 2022 09:09 AM	Contact changed from Kristen Perry- to Kristen Perry.	Add Attachment
Monica Valencia	Mar 29, 2022 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Mar 29, 2022 02:48 PM	There was a port active for the printer. It is back up and working.	Add Attachment
Monica Valencia	Mar 28, 2022 04:39 PM	Nathan C confirmed that they moved the printer. The port needs to get activated. They moved the printer to the front desk.	Add Attachment
Monica Valencia	Mar 28, 2022 03:31 PM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Mar 28, 2022 03:01 PM	**This is an email** Our printer is located in Abby's House, directly to the right of the front desk and to the left of the director's office, Rm 106C.	Add Attachment
Sam Sevugan	Mar 28, 2022 02:54 PM	**This is an email** Hi, We are having issues with printing in our office to the color printer, "AS-AbbyColor." While trying to print, it says that the AS-AbbyColor printer is offline and we are not sure how to fix this issue. We would like to put in a service request under the director of Abby's House, Kristen Perry. Our printer information is as follows: AS-AbbyColor on ThreeSisters ID Number: 20170905 Xerox printer name is: VersaLink C7000 Our index is DOS999 Please let us know if you need anything else from us. Best, Chloe	Add Attachment