Service Request Ticket - # 79000

Service Request Information

CONTACT Name Main, Andy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 29, 2022 01:02 PM
Department Campus Recreation/HWC Phone 88513
Location Email maina@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211076[Edit Inv] (opens in a new window) Bldg/Room HWC 107
Service Tag 2YDV6M3 Description Dell XPS 15 9510
Serial No. 2YDV6M3 Location Campus Rec

CPU 11th Generation Intel® Core' 19-11900H


OS Unknown Software
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas May 25, 2022 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 25, 2022 03:51 PM 
The printer worked after I did the print spooler and 
print manager trick.
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Moshe Martinez Apr 29, 2022 01:24 PM 
Set up complete, but printer has not been able to connect. Will look into it.
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Jacob Limas Apr 27, 2022 01:39 PM 
Getting his laptop set up on Friday
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Jacob Limas Apr 27, 2022 09:56 AM 
Task reassigned to Jacob Limas.
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Jacob Limas Apr 27, 2022 09:56 AM 
****This is an email****
Hi Jacob!

So I ordered a new laptop through UCS’s purchasing 
system quite a while ago. I think it even arrived 
on campus a few weeks ago but apparently it’s 
still not ready to be picked up. If you could look 
into that I would really appreciate it.
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Alix Karkanen Apr 26, 2022 10:57 AM 
this is still sitting on my desk
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Jacob Limas Apr 25, 2022 04:56 PM 
****This is an email****
Hey Andy,

There was a request for a laptop on or before 
4/18, I was wondering if you ever received it, and 
if you didn't do you still need one?
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Joanie Kinnaman Apr 14, 2022 01:24 PM 
Andy would like the laptop ON or BEFORE 4/18
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Joanie Kinnaman Mar 29, 2022 01:53 PM 
Here is the link to the website where TeamViewer can 
be downloaded for Windows: 
https://www.teamviewer.com/en-us/download/windows/
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Alix Karkanen Mar 29, 2022 01:02 PM 
just laptop 20211076[Edit Inv]
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