Service Request Ticket

Service Request Information

CONTACT	Name	Plec, Emily	Date	Mar 30, 2022 09:28 AM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200219 (opens in a new window)	Bldg/Room	BELL 114
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FFP3YV	Location	Emily Plec
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:75:64

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Mar 30, 2022 12:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Mar 30, 2022 12:49 PM	I added all the printers and set up the copy code	Add Attachment
Nathan Camuso	Mar 30, 2022 12:06 PM	Task reassigned to Nathan Camuso.	Add Attachment
Monica Valencia	Mar 30, 2022 09:42 AM	HU-Copier requires a copy code. They are not allowed to use HUM-3 unless Karen Debnarowski approves.	Add Attachment
Elliot Purl	Mar 30, 2022 09:29 AM	Computer likely needs to be deleted and re-added to the network	Add Attachment
Elliot Purl	Mar 30, 2022 09:29 AM	**This is an email** My computer’s # is 20200219 and I am trying to add the HUM-COM printer, HUM printer, and Humanities RICOH copier. I’ll be in my office from 12-1 today if you need to work with my machine at all.	Add Attachment
Elliot Purl	Mar 30, 2022 09:28 AM	**This is an email** Thanks, Lourdes. I should have clarified in my original email that when I attempt to add a printer, it does not seem able to locate any. I’ve not had this problem in the past but I have a new Mac so perhaps it’s a networking issue? If you could send someone by my office tomorrow (Wednesday), that would be great. I’m in BELL 114 and should be there from about 8:30 - 9:30 and again from 12 - 1.	Add Attachment