Service Request Ticket - # 79015

Service Request Information

CONTACT Name Cote, Ben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2022 12:22 PM
Department Mathematics Phone 89239
Location Email coteb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210894[Edit Inv] (opens in a new window) Bldg/Room MA 306
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1HNQ05N Location Ben Cote

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:49:73:F5


Bluetooth NIC B0:BE:83:4E:3A:32


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lourdes Salazar Apr 04, 2022 10:17 AM
brought back monitor 20161071[Edit Inv]. and wanted to keep his old mouse and keyboard
Add Attachment
Monica Valencia Apr 04, 2022 10:13 AM
Monitor 20210140[Edit Inv]
Add Attachment
Lourdes Salazar Apr 04, 2022 08:43 AM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Lourdes Salazar Apr 04, 2022 08:43 AM
picked up  monitor, keyboard, laptop, and doc. Maaske 306**** not MNB 306. Gave monica GFA paper and she will be adding to AD. 
Add Attachment
Lauryn Aronson Apr 01, 2022 12:52 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
Add Attachment
Lauryn Aronson Apr 01, 2022 12:51 PM
asked him to pick up; told him either day works (working both of those days)
Add Attachment
Lauryn Aronson Apr 01, 2022 12:49 PM
****email****

Hi Lauryn,

Thanks, I do not need any special software and am the only one who needs admin rights. 

I am available at 9-9:50am on Monday or Tuesday if that works.  I could pick it up or have it delivered, either way is fine with me.  Let me know if either of those times work. 

Thanks,
Ben
Add Attachment
Joanie Kinnaman Apr 01, 2022 10:20 AM
inv#2021-0574
Add Attachment
Lauryn Aronson Apr 01, 2022 09:32 AM
Task reassigned to Lauryn Aronson.
Add Attachment
Lauryn Aronson Apr 01, 2022 09:32 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Lauryn Aronson Apr 01, 2022 09:32 AM
****This is an outgoing email****
Hi Ben,

I need some additional information regarding service request #79015

Description: GFA replacing 20161071[Edit Inv]

Your new computer has been imaged and is ready to be set up. Do you need any special software? Additionally, are you the only person who needs admin rights? 

Please let me know whether you would prefer to pick up your computer and equipment or have it delivered and set up. When would you be available for this?

Thank you,

Lauryn Aronson
UCS Tech.
Add Attachment
Public
Alix Karkanen Mar 31, 2022 12:22 PM
20210140[Edit Inv]
Add Attachment
Alix Karkanen Mar 31, 2022 12:22 PM
laptop 20210894[Edit Inv]
mon 29210140
doc 20210435[Edit Inv]
Add Attachment