Service Request Ticket - # 79019

Service Request Information

CONTACT Name Hancock, Kaeli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2022 09:45 AM
Department Phone 88431
Location Email hancockk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200962[Edit Inv] (opens in a new window) Bldg/Room TODD 002
Service Tag F2FC2F3 Description Dell Latitude 5420
Serial No. F2FC2F3 Location Zach Madsen

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DD:01


Wireless NIC 80:B6:55:90:7A:6D

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Apr 01, 2022 11:19 AM 
Task reassigned to Justin Cope.
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Justin Cope Apr 01, 2022 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Apr 01, 2022 11:18 AM 
took over the new doc and it is working fine now. 
gave the old one to Joanie.
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Joanie Kinnaman Apr 01, 2022 10:27 AM 
new doc 20210355[Edit Inv]
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Elliot Purl Apr 01, 2022 10:06 AM 
Available 8-12 and 1-5
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Justin Cope Apr 01, 2022 09:50 AM 
****This is an outgoing email****
Hi Kaeli,

I need some additional information regarding service 
request #79019

Description: Laptop Won't Connect to Monitors Easily

When would be a good time to drop by to take a look?

Thanks,
Justin Cope
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Elliot Purl Apr 01, 2022 09:45 AM 
Every time I try to connect my laptop to my 
monitors in the back office it always requires a 
restart of my laptop instead of immediately 
connecting. It also requires me to select the wifi 
everyday instead of automatically connecting even 
though it was set up to. Wondering if someone 
could come take a look at that but there's no 
rush. Thank you!
Laptop # 20200962[Edit Inv] 
Monitor set # 20200687[Edit Inv]
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