Service Request Ticket - # 79021

Service Request Ticket - # 79021

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Apr 01, 2022 10:43 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20170900 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Dock WD15 with 130W Adapter, USB Type C
	Serial No.	PPID: CN-05FDDV-12966-827-03C7-A05	Location	OCOP Salem Office

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jul 18, 2023 04:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 19, 2022 08:55 AM	Emailed link to get dock cable replaced. https://www.amazon.com/Docking-Station-DsiplayPort-USB-C-Cable/dp/B099F4LNH8/ref=sr_1_1?crid=1QP909B5BGF5Z&keywords=dp%2Fn+OHFXN4&qid=1661192685&sprefix=dp%2Fn+ohfxn4%2Caps%2C123&sr=8-1	Add Attachment
Monica Valencia	Aug 22, 2022 11:21 AM	Dropped off dock today at Vick. Replaced 20181431 which is Debora Dupras. The USB-C cable from the dock that connects to the charger was broken. They still have the loaner dock 20170900	Add Attachment
Monica Valencia	Aug 10, 2022 08:17 AM	Delivering Monday (8/15)	Add Attachment
Jose Angulo	Aug 02, 2022 02:31 PM	Task reassigned to Monica Valencia.	Add Attachment
Jose Angulo	Aug 02, 2022 02:31 PM	On GFA shelf	Add Attachment
Jose Angulo	Aug 02, 2022 09:18 AM	Setup is in Salem. Couldn't complete. Passed on to Monica and Nathan.	Add Attachment
Jose Angulo	Aug 02, 2022 09:17 AM	Task reassigned to New Equip. Setup.	Add Attachment
Jose Angulo	Aug 01, 2022 07:59 AM	Setting up @2pm Vick's 211-c 8/1/22	Add Attachment
Jose Angulo	Jul 29, 2022 10:53 AM	I left her a new email explaining the need to swap the loaner with her new dock. 7/29/22	Add Attachment
Jose Angulo	Jul 22, 2022 11:10 AM	Jacob emailed her a time to deliver and swap for loaner 7/21/22	Add Attachment
Jose Angulo	Jul 21, 2022 03:39 PM	Task reassigned to Jose Angulo.	Add Attachment
Alix Karkanen	Jul 21, 2022 03:34 PM	20210604 is the new doc	Add Attachment
Lauryn Aronson	Jul 20, 2022 09:27 AM	**message from joanie** talk to monica. someone needs to send me a request, as no where do it say what the broken dock W# is. I do not purchase anything off of the sR. I very rarely look at SR	Add Attachment
Elliot Purl	Apr 01, 2022 10:47 AM	Contact Info: Debra Dupras- duprasd@mail.wou.edu	Add Attachment Public
Elliot Purl	Apr 01, 2022 10:43 AM	Connected to SR#78611 Debra Dupras was in to pick up a computer that was reimaged, Monica realized the dock wasn't working, so Debra was given a loaner dock and a new dock needs to be ordered to replace it.	Add Attachment