Service Request Ticket - # 79030

Service Request Information

CONTACT Name Nabity, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2022 01:55 PM
Department Natural Science Division Phone 88916
Location Email nabitym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20210741[Edit Inv] (opens in a new window) Bldg/Room NS 217
Service Tag 55G51M3 Description Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
Serial No. 55G51M3 Location

CPU Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz


OS Unknown Software

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Apr 04, 2022 04:22 PM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Apr 04, 2022 04:22 PM
Task reassigned to Oneil Miguel.
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Oneil Miguel Apr 04, 2022 04:22 PM
Returned the two computers. They seem to be working alright now.
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Oneil Miguel Apr 04, 2022 03:58 PM
Took the two computers back to UCS. Boss Nathan said that these newer models could revert some bios settings (raid switched back to on/Display in board graphics as the main display out). The fix to this is to head into the bios and change it to the proper sata storage option and main display to auto.
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Sam Sevugan Apr 04, 2022 01:55 PM
****This is an email****
Greetings,

We have two new computers in NS 217 that are 
acting up. They are 20210741[Edit Inv] and 20210743[Edit Inv] on the 
east side of the lab. They both have an 
illuminated power button but the monitors are 
reporting no HDMI signal. I've tried power cycling 
and checking cords, but have not had any success. 
Thanks for your help,
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