Service Request Ticket

Service Request Information

CONTACT	Name	Nabity, Matthew	Date	Apr 04, 2022 01:55 PM
	Department	Natural Science Division	Phone	88916
	Location		Email	nabitym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20210741 (opens in a new window)	Bldg/Room	NS 217
	Service Tag	55G51M3	Description	Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
	Serial No.	55G51M3	Location
	CPU	Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz
	OS	Unknown	Software

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Apr 04, 2022 04:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 04, 2022 04:22 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Apr 04, 2022 04:22 PM	Returned the two computers. They seem to be working alright now.	Add Attachment
Oneil Miguel	Apr 04, 2022 03:58 PM	Took the two computers back to UCS. Boss Nathan said that these newer models could revert some bios settings (raid switched back to on/Display in board graphics as the main display out). The fix to this is to head into the bios and change it to the proper sata storage option and main display to auto.	Add Attachment
Sam Sevugan	Apr 04, 2022 01:55 PM	**This is an email** Greetings, We have two new computers in NS 217 that are acting up. They are 20210741 and 20210743 on the east side of the lab. They both have an illuminated power button but the monitors are reporting no HDMI signal. I've tried power cycling and checking cords, but have not had any success. Thanks for your help,	Add Attachment