Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Apr 05, 2022 09:17 AM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211080 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro, 14-inch M1 Pro chip with 8-Core CPU 512GB SSD #MKGP3LL/A
	Serial No.	SVRXHJ9FR9N	Location	W/ John Rushing
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	B0:F1:D8:57:56:FC
	Bluetooth NIC	B0:F1:D8:52:6B:B4

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Joanie Kinnaman	May 17, 2022 03:02 PM	Inv # 2021-0667	Add Attachment
Jacob Limas	May 02, 2022 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 02, 2022 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 02, 2022 03:12 PM	Oneil and I got everything setup, and told her to email us if she missed anything or needs help later	Add Attachment
Jacob Limas	May 02, 2022 02:05 PM	She has another office in Todd Hall, Room 133	Add Attachment
Joanie Kinnaman	Apr 27, 2022 01:43 PM	just took laptop and case. Everything else, she already had	Add Attachment
Nathan Camuso	Apr 25, 2022 08:55 AM	Sent email, will update with schedule when she responds.	Add Attachment
Monica Valencia	Apr 15, 2022 11:52 AM	Task reassigned to New Equip. Setup.	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:14 AM	not specifically a high priority, but i know we're trying to get the new setups out sooner than later	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:14 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:01 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:01 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:01 AM	won't be able to work on this until next month; assigning to the ucs tech queue so someone can work on it sooner.	Add Attachment
Lauryn Aronson	Apr 12, 2022 10:27 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Apr 12, 2022 10:27 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Apr 12, 2022 10:24 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #79038 Description: Set up 20211080 Your new computer has been imaged and is ready to be set up. Do you need any special software? Additionally, are you the only person who needs admin rights? Please let me know whether you would prefer to pick up your computer and equipment or have it delivered and set up. When would you be available for this? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lauryn Aronson	Apr 12, 2022 10:15 AM	looks like nathan already imaged this.	Add Attachment
Alix Karkanen	Apr 05, 2022 09:17 AM	laptop 20211080 doc 20210428 mon 20210955	Add Attachment