Service Request Ticket

Service Request Information

CONTACT	Name	King, Brent	Date	Apr 05, 2022 12:14 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	89262
	Location		Email	kingb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160542 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	HB60ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB60ND2	Location	Storage
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:BE:15

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Apr 05, 2022 02:46 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Apr 05, 2022 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Apr 05, 2022 02:45 PM	office 2016 was installed on the computer instead of 365 for some reason so I swapped it and now it is working	Add Attachment
Justin Cope	Apr 05, 2022 02:45 PM	**This is an outgoing email Hi Brent, We were just following up with you regarding a service request that we have for you. (#79040) Description: before thurs pm**Microsoft Powerpoint no product key For some reason office 2016 was installed on that computer and not office 365 so that is why it wasn't automatically signing you in. We've fixed and tested it, so now you should be all set for your class on Thursday. If anything else occurs let us know. Thanks, Justin Cope	Add Attachment Public
Sam Sevugan	Apr 05, 2022 12:14 PM	ITC RM 311, Brent King teaches a class today and thursday, he needed to use the microsoft powerpoint but an error popped up "Microsoft has no product key" and so he is unable to use that to lecture. He would like the device looked at hopefully before his class on thursday (afternoon).	Add Attachment