Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 05, 2022 02:56 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190843 (opens in a new window)	Bldg/Room	WUC 131
	Service Tag	4YDQS13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4YDQS13	Location	Ochoco Room
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:8D:0E:D2

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Apr 05, 2022 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 05, 2022 03:32 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Apr 05, 2022 03:32 PM	Task reassigned to UCS Tech.	Add Attachment
Oneil Miguel	Apr 05, 2022 03:32 PM	Task reassigned to UCS Tech.	Add Attachment
Oneil Miguel	Apr 05, 2022 03:32 PM	Went over to check it out. The smart console device was working fine. Both monitor and projector was working fine.	Add Attachment
Justin Cope	Apr 05, 2022 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Apr 05, 2022 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Apr 05, 2022 03:18 PM	everything worked fine when we went and checked it out. I think they needed to turn on the monitor with the touch panel.	Add Attachment
Sam Sevugan	Apr 05, 2022 02:56 PM	Contact Info: wuc Front desk, 88261	Add Attachment Public
Sam Sevugan	Apr 05, 2022 02:56 PM	**This is an email** The consol 20190843 located in the Ochocho room in WUC is not working. It won't turn on, just shows black screen.	Add Attachment