Service Request Ticket

Service Request Information

CONTACT	Name	Amundson, Alexa	Date	Apr 05, 2022 03:18 PM
	Department	Athletics /Administration	Phone
	Location		Email	amundsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Apr 12, 2022 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 12, 2022 02:23 PM	She now has admin rights and is downloading her adobe application.	Add Attachment
Sam Sevugan	Apr 12, 2022 12:19 PM	**This is an email** I was in touch with a few individuals last week about getting myself Adobe Access and unable to download the documents from the portal due to some ownership issues - which have been granted to be changed to myself by the current computer owner, Rip Horsey. I believe someone stopped by last week on Thursday to assist me but I was in a meeting. I am available today for the remainder of the day, until about 5:00pm if anyone was able to stop by. I am also available tomorrow morning from about 9am-3pm. I would love to get access to Adobe as soon as possible. Thank you!	Add Attachment
Oneil Miguel	Apr 05, 2022 03:35 PM	Task reassigned to Oneil Miguel.	Add Attachment
Lourdes Salazar	Apr 05, 2022 03:18 PM	**This is an email** That would be great! I am available tomorrow anytime before 11am or after about 1:30pm or Thursday anytime before noon. My WOU V# is 00335848 The computer is located in HWC 109. Thank you all for your help!	Add Attachment