Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Apr 06, 2022 02:06 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141298 (opens in a new window)	Bldg/Room	RWEC 145
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0QAF8J7	Location	2 wks 10/19/23 - Emily Herb loaner, then PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:5E:78
	Wireless NIC	B8:09:8A:DA:5F:59
	Bluetooth NIC	B8:09:8A:DA:5F:5A

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Apr 21, 2022 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Apr 21, 2022 02:38 PM	previous user data is erased.	Add Attachment
Justin Cope	Apr 20, 2022 03:53 PM	left it deleting stuff will check in on it tomorrow.	Add Attachment
Justin Cope	Apr 20, 2022 01:00 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Apr 20, 2022 01:00 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #79050 Description: Wipe Data from computer Sorry for the late response to this service request but when would be a good time for us to come down and do this for you? Thanks, Justin Cope	Add Attachment Public
Sam Sevugan	Apr 06, 2022 02:06 PM	**This is an email** WOU# 20141298 Remove data from faculty computer who is no longer working here I will be here today until 4pm and tomorrow from 8:30 to 4:00. Kathy	Add Attachment