Service Request Ticket

Service Request Information

CONTACT	Name	Kortz, Brian	Date	Apr 07, 2022 01:19 PM
	Department	Athletics	Phone	88051
	Location		Email	kortzb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170698 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	K7A005509	Location	PDR 2023 Giveaway
	Model	3260/DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wireless NIC	9C:93:4E:3B:F0:57

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 13, 2022 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Apr 13, 2022 02:45 PM	Printer was dropped off	Add Attachment
Monica Valencia	Apr 13, 2022 10:22 AM	Printer is by the SRD desk	Add Attachment
Monica Valencia	Apr 13, 2022 09:44 AM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #79057 Description: Printing Issues The printer has been fixed. There was a paper jam causing the issue. Would you like to pick up the printer or have someone drop it off? Best, Monica	Add Attachment Public
Monica Valencia	Apr 13, 2022 09:43 AM	Printer had a paper jam. It is cleared now and working.	Add Attachment
Monica Valencia	Apr 08, 2022 11:58 AM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	Apr 07, 2022 03:04 PM	he brought in this printer.	Add Attachment
Monica Valencia	Apr 07, 2022 01:34 PM	He would rather have someone come pickup the printer for him	Add Attachment
Monica Valencia	Apr 07, 2022 01:19 PM	Hello, I wanted to see if it would be OK if I brought a printer by that needs to be looked at? It got a little messed up with a couple of the outside rain storms lately and I can't get it to print anymore. It still turns on and tries to print, but something else is wrong with it. Thanks! Brian	Add Attachment