Service Request Ticket - # 79072

Service Request Information

CONTACT Name Nabity, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2022 10:59 AM
Department Natural Science Division Phone 88916
Location Email nabitym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210745[Edit Inv] (opens in a new window) Bldg/Room NS 217
Service Tag 45G51M3 Description Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
Serial No. 45G51M3 Location

CPU Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz


OS Unknown Software
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Apr 12, 2022 01:31 PM 
Task reassigned to Justin Cope.
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Justin Cope Apr 12, 2022 01:31 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Apr 12, 2022 01:31 PM 
Bios was set to raid and not ACHI and i think that 
was the problem. switched it to ACHI and it fixed 
it.
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Sam Sevugan Apr 12, 2022 11:21 AM 
****This is an email****
Hi Sam,
There is no class in NS 217 today (T or R) but I 
do have a lab assistant and there is ongoing work. 
Feel free to send someone over anytime,
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Sam Sevugan Apr 12, 2022 10:59 AM 
The screenshot is a blue screen with a failed 
startup repair message
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Sam Sevugan Apr 12, 2022 10:59 AM 
****This is an email****
Greetings,

Our new computers seem to be quite a fragile 
bunch. Currency, 20210745[Edit Inv] (west side of lab) is 
stuck in a blue troubleshooting screen as shown in 
the attached image. I've attempted an automatic 
repair and it was unsuccessful. Please advise when 
you have a moment, thanks.
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