Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 12, 2022 03:05 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20211038 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Xerox WorkCentre Multifunction Color Laser Printer - 6515/DNI
	Serial No.	5AV418208A	Location	Loaner area
	Model	6515DN	Hostname	tpsss-ruler
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:95:E9

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 22, 2022 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Apr 22, 2022 04:02 PM	Xerox Technician came today and replaced the power supply. Printer seems to be functioning properly.	Add Attachment
Monica Valencia	Apr 13, 2022 01:58 PM	Xerox tech will be coming in 4/14 @ 9:30	Add Attachment
Monica Valencia	Apr 12, 2022 03:06 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Apr 12, 2022 03:05 PM	Tried updating OS. They are going to try and get a control board and harddrive ordered for it	Add Attachment
Monica Valencia	Apr 12, 2022 03:05 PM	Printer is experiencing issues. It doesn't turn on all the way it keeps rebooting and get stuck in a loop unless is gets unplugged and then plugged back in. Called Xerox to tell them we are experiencing issues	Add Attachment