Service Request Ticket - # 79080

Service Request Information

CONTACT Name Walker, Micah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2022 10:11 AM
Department Education & Leadership Phone
Location Email walkerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160134[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 20DWPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DWPD2 Location Going to PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:DF:AA

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel May 16, 2022 03:58 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 16, 2022 03:58 PM 
updated inventory and loaner spreadsheet.
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Oneil Miguel May 16, 2022 03:29 PM 
Delivered her PC back and brought back 20170256[Edit Inv].
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Oneil Miguel May 04, 2022 01:42 PM 
Completed image and updates.
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Oneil Miguel May 02, 2022 04:45 PM 
20160134[Edit Inv] is reimaging.
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Oneil Miguel Apr 13, 2022 03:55 PM 
****This is an outgoing email****
Hi Micah,

I need some additional information regarding service request #79080

Description: Slow Computer

We've swapped out your pc for a loaner pc. We plan on reimaging your pc to see if we can fix the slowness of it. Do you have any important files on this pc that you need to back up? If not, we can go on ahead with the reimaging process.

Thanks, Oneil
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Public
Oneil Miguel Apr 13, 2022 03:36 PM 
Loaned **her 20170526[Edit Inv] and brought 20160134[Edit Inv] back to ITC for reiamging.
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Oneil Miguel Apr 13, 2022 03:35 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Apr 13, 2022 03:35 PM 
Loaned him 20170526[Edit Inv] and brought 20160134[Edit Inv] back to ITC for reiamging.
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Elliot Purl Apr 13, 2022 10:27 AM 
Doesn't need any special software, I'm assuming the 
computer needs to be reimaged. She said her office 
is unlocked and we can go in after 2 pm today or 
anytime tomorrow and swap the computer for a loaner.
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Elliot Purl Apr 13, 2022 10:11 AM 
****This is an email****
I was just wondering if someone could check out my 
computer in RWEC 153. 

It is very very slow. The monitors work great just 
wondering if I am in need of a new computer. It’s 
been slow since I received it (I started with WOU 
in January). No error messages, just takes about 
10 minutes to turn on and then when it’s logged 
due to inactivity it takes awhile to get back in.
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