Service Request Ticket - # 79081

Service Request Information

CONTACT Name Lloyd, Leslie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2022 11:11 AM
Department Financial Aid Phone 89656
Location Email lloydl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181067[Edit Inv] (opens in a new window) Bldg/Room WEL 115D
Service Tag 884TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884TDW2 Location Cashier Office

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D1:F2

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel May 12, 2022 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 12, 2022 01:10 PM 
Hard Drive has been replaced with NVME.
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Oneil Miguel May 11, 2022 01:43 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel May 11, 2022 01:43 PM 
NVME is imaged and ready to replace old hard drive.
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Oneil Miguel May 10, 2022 04:44 PM 
Refer to Service Request Ticket - # 79192
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Lourdes Salazar May 09, 2022 10:08 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lourdes Salazar May 09, 2022 10:08 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lourdes Salazar May 09, 2022 10:01 AM 
****This is an email****
Hello,

I have submitted tickets in the past about a slow 
computer, but it seems like it is getting worse. I 
have been trying for nearly two hours to do my 
normal activities and everything is taking a very 
long time. Opening up Excel takes several minutes 
and saving takes as long. I can't flip between the 
portal and excel and PowerFaids without a lot of 
delay. Everything eventually works, but not 
without a lot of frustration on my side. I know my 
computer isn't that old and it was reimaged in the 
winter of 2020, but I am getting very frustrated 
with how slow the computer is. I am not sure if 
anything can be done, but wanted to bring it up 
yet again. 

Thank you,
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Elliot Purl Apr 13, 2022 11:11 AM 
Computer took over an hour to boot up this 
morning, she said it has had issues in the past 
but not this bad, it usually does better after it 
has had time to warm up, but she would like 
someone to take a look. She uses Powerfade so a 
loaner would be complicated, might be best to work 
on the computer in her office. She's gonna call 
back later this afternoon if it's still an issue.
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