Service Request Ticket - # 79090

Service Request Information

CONTACT Name Patton-Lopez, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2022 08:42 AM
Department Education & Leadership Phone 89490
Location Email pattonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180651[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. SFVFY61C8HV2H Location UCS Office

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:70:A8:4A


Bluetooth NIC 38:F9:D3:6A:7C:39


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lauryn Aronson Jun 23, 2022 03:40 PM
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jun 23, 2022 03:40 PM
closing the ticket.
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Lauryn Aronson Jun 23, 2022 03:40 PM
unsure if adriana wants to use this laptop for her 
workstation or not, but it's a possibility
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Lauryn Aronson Jun 23, 2022 03:14 PM
****This is an outgoing email****
Hi Megan,

I need some additional information regarding service 
request #79090

Description: Macbook Screen Broken

We are going to replace this laptop for you. For our 
GFA order--would you like another Mac, or would you 
prefer a PC?

Thank you,

Lauryn Aronson
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Lauryn Aronson Jun 23, 2022 03:13 PM
nathan said we will replace the laptop (not the 
dock or monitor, though). it's old enough to not 
be worth repairing. need to email user to relay 
information and ask if she wants another mac or if 
she wants a pc. 

laptop can just go to pdr (unless we find a use 
for it in the office??)
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Lauryn Aronson Jun 23, 2022 02:48 PM
Status changed from (4) On Hold to (1) Pending
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Lauryn Aronson Jun 23, 2022 02:48 PM
they would have to pay to get it fixed unless we 
gfa it 

could check with apple and get a quote, prob in 
$500-700 range

talk to nathan--do we gfa this or make the dept 
pay for it?
then let user know
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Lauryn Aronson Jun 22, 2022 04:15 PM
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Jun 22, 2022 04:14 PM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jun 22, 2022 04:14 PM
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Jun 22, 2022 01:58 PM
the screen has lines running through it. sounds like 
we need to wait for john to get back as he has the 
information to send it back to apple
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Oneil Miguel May 10, 2022 02:21 PM
returned 20180651[Edit Inv] back on nathan's desk. updated inventory.
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Sam Sevugan May 10, 2022 12:41 PM
Picked up new loaner and took 20180651[Edit Inv] temporarily 
to grab her files on it. She will be dropping it off 
tomorrow possibly. 
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Nathan Camuso May 09, 2022 11:33 AM
Loaner 20161081[Edit Inv] is ready
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Nathan Camuso May 09, 2022 08:56 AM
She wants a new loaner since the one she's using 
currently is slow
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Lourdes Salazar Apr 25, 2022 10:39 AM
Megan picked up loaner. I put her computer in the in box w her name on it. 
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Elliot Purl Apr 21, 2022 12:15 PM
****This is an email****
The number is 20180651[Edit Inv]. Can I pick up the Apple 
Laptop tomorrow morning? If possible, can I have 
Stata on the computer? 
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Lauryn Aronson Apr 15, 2022 08:48 AM
loaner: 20140657[Edit Inv]
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Elliot Purl Apr 15, 2022 08:42 AM
She's going to be dropping it off, she needs the 
screen replaced, it sounds like it's broken/not 
working. She request a MacBook loaner in the 
meantime, she does use a specific licensed 
software, but she has a desktop in her office that 
has the software, so she should be okay for the 
time being. 
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