Service Request Ticket - # 79099

Service Request Information

CONTACT Name Wenzel, Marcus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2022 11:35 AM
Department Education & Leadership Phone 89125
Location Email wenzelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20200993[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0ZX
Serial No. H4TFW026PN7C Location Kayla Dow - QLoop

CPU PROCESSOR 3.8GHz 8-core Intel Core i7


OS Unknown Software

Wired NIC 3C:7D:0A:1D:07:C7


Wireless NIC 88:66:5A:39:17:B0


Bluetooth NIC 88:66:5A:1C:D3:44

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Apr 21, 2022 02:22 PM 
Task reassigned to Justin Cope.
 Add Attachment
Justin Cope Apr 21, 2022 02:22 PM 
Task reassigned to Justin Cope.
 Add Attachment
Justin Cope Apr 21, 2022 02:22 PM 
finished reimaging it. seems like it was working 
fine. they will let us know if there are any more 
issues
 Add Attachment
Oneil Miguel Apr 20, 2022 05:04 PM 
Computer is being reimaged at rwec210 due to cable constraints and time management.. will need to go back in there tomorrow to finish the image.
 Add Attachment
Sam Sevugan Apr 19, 2022 11:36 AM 
There is a screenshot attached to her email of an 
error report to Apple
Add Attachment
Sam Sevugan Apr 19, 2022 11:35 AM 
****This is an email****
Hello!

I'd like to put in a request to get an imac in 
RWEC 210 looked at if possible. It will randomly 
restart when in use, upon restarting it gives a 
"kernel panic" as the error. Additionally, upon 
startup (sometimes when in use) half of the screen 
will be shaded orange as if it has a blue light 
filter on. 
Not sure if it would be helpful but the serial 
number is H4TFW026PN7C, and it's running Big Sur 
version 11.6.2. 
Would it be possible to have someone come in and 
look at it?

Thank you so much!

Best,
Kayla Dow
 Add Attachment