Status changed from (1) Pending to (5) Completed

Picked up

Task reassigned to Oneil Miguel.

Unsigned in Apple School Manager

I'm having trouble replicating the issue with A and 
S keys.  They seem a little inconsistent maybe but 
definitely usable.  (I was able to type with them 
for a while without any issue)

Alex Curry
	
10:33 AM (51 minutes ago)
	
to me
Hi Lourdes, 

Thanks for the clarification and update. I'm glad to hear that it's being worked on. I won't be able to come to campus today or tomorrow, but I do plan on being there on Wednesday. That said, I backed up all my files to dropbox and icloud before I brought my computer to UCS, so I don't think there's anything else that I need from it before it gets sent off to Apple. 

The previous email from Elliot mentioned "other complications" besides the battery. When I brought the computer in, there were issues with USB devices not working, as well as the "A" and "S" keys sticking when I typed. Were those the other complications that were mentioned (and are those problems also being addressed?), or are there other problems with the laptop as well? 

Many thanks for your help, 

User asked for update, I stated we are looking into this. 

Keyboard is also acting weird- adding extra a's and 
s's