Service Request Ticket - # 79108

Service Request Information

CONTACT Name Miranda-Aguilar, Blanca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2022 08:56 AM
Department Multicultural Student Services Phone 88424
Location Email mirandaaguilarb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20180305[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description CalDigit USB-C Dock #USB-C-DOCK-US10
Serial No. DCDC81300819 Location Storage Shelf
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Apr 22, 2022 09:37 AM 
Task reassigned to Justin Cope.
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Justin Cope Apr 22, 2022 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Apr 22, 2022 09:37 AM 
got her camera working and got her drive maped
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Justin Cope Apr 22, 2022 08:45 AM 
****This is an outgoing email****
Hi Blanca,

I need some additional information regarding service 
request #79108

Description: Camera on Imac not being detected

When would be a good time to come over and take a 
look at this for you?

Thanks,
Justin Cope
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Lourdes Salazar Apr 21, 2022 09:06 AM 
The laptop WOU # is 20170673[Edit Inv] and the monitor is 20140993[Edit Inv].
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Lourdes Salazar Apr 21, 2022 08:56 AM 
****This is an email****
When I am using zoom and turn on my camera the screen is just black and the camera on the monitor does not have the green light on and i need
 help finding the MSSP I drive. the WOU # is 20180305[Edit Inv] and I am located in the MSSP office, 212 D WUC.
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