Service Request Ticket

Service Request Information

CONTACT	Name	Amescua, Esmeralda	Date	Apr 21, 2022 12:45 PM
	Department	The Research Institute	Phone
	Location		Email	amescuae@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210764 (opens in a new window)	Bldg/Room	TODD 239
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TT	Location	Esmeralda Amezcua
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:83:67
	Wireless NIC	D4:54:8B:AE:2F:72

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Oneil Miguel	Apr 26, 2022 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 26, 2022 03:07 PM	AD is updated, Copier works. everything good to go.	Add Attachment
Jacob Limas	Apr 25, 2022 02:53 PM	Finished setting up, but her building was wrong, so we have to update her AD and she wants to allow ad block on a site	Add Attachment
Jacob Limas	Apr 25, 2022 01:33 PM	Task reassigned to Jacob Limas.	Add Attachment
Nathan Camuso	Apr 25, 2022 12:20 PM	I talked to her and it seems that she's available for the setup later today. I would call ahead of time though.	Add Attachment
Jacob Limas	Apr 22, 2022 11:48 AM	**This is an email** Hello Esmeralda, We are almost finished with your equipment, is there any software you would like to add besides adobe and word?	Add Attachment
Joanie Kinnaman	Apr 21, 2022 03:04 PM	INV# 2021-0601	Add Attachment
Alix Karkanen	Apr 21, 2022 01:34 PM	20210764	Add Attachment
Alix Karkanen	Apr 21, 2022 12:45 PM	laptop 20210746 doc 20210833 mon 20210951 mon 20210127	Add Attachment