Service Request Ticket - # 79114

Service Request Ticket - # 79114

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Merkel, John	Date	Apr 21, 2022 12:45 PM
	Department	The Research Institute	Phone	89280
	Location		Email	merkelj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210762 (opens in a new window)	Bldg/Room	TODD 231
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C7002N	Location	John Merkel
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BE:81
	Wireless NIC	D4:54:8B:BF:D8:FD

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Apr 26, 2022 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 26, 2022 01:58 PM	John came by and picked up his setup. Inventory updated.	Add Attachment
Jacob Limas	Apr 25, 2022 04:01 PM	Task reassigned to Oneil Miguel.	Add Attachment
Jacob Limas	Apr 25, 2022 03:58 PM	**This is an email** I work from 10 to 3 on Mondays and Wednesdays, I can ask someone else and see if they can contact you for set up tomorrow	Add Attachment
Jacob Limas	Apr 25, 2022 03:29 PM	**This is an email** Hi Jacob, I'm in Todd Hall Office # 231 in person all week. I'm open tomorrow after 1pm.	Add Attachment
Jacob Limas	Apr 25, 2022 03:16 PM	**This is an email** Hey John, We downloaded FileZilla for you, and finished updating the laptop. I wanted to know what building and room you are located in? Also is there any time this week that you will be available for set up?	Add Attachment
Jacob Limas	Apr 25, 2022 01:16 PM	**This is an email** Hi Jacob, The only thing I can think of is an FTP client. FileZilla is fine, or whatever UCS's preference is. I don't think there's anything else I need that requires a UAC. VS Code, Windows Terminal, and Python all pull in from the Microsoft Store no issue.	Add Attachment
Jacob Limas	Apr 22, 2022 11:25 AM	**This is an email** Hey John, Your new equipment is almost ready, is there any software you would like to add to the laptop besides adobe and word?	Add Attachment
Joanie Kinnaman	Apr 21, 2022 02:42 PM	INV# 2021-0600	Add Attachment
Alix Karkanen	Apr 21, 2022 01:36 PM	20210120	Add Attachment
Alix Karkanen	Apr 21, 2022 12:45 PM	laptop 20210762 mon 20210117 mon 29210120 doc 20210831	Add Attachment