Service Request Ticket - # 79129

Service Request Ticket - # 79129

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Apr 26, 2022 09:40 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210888 (opens in a new window)	Bldg/Room	CH 310
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1CDQ05N	Location	Jodie Garrison
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:52:9A:49
	Bluetooth NIC	B0:BE:83:4C:50:3F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jun 02, 2022 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jun 02, 2022 02:53 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Moshe Martinez	Jun 02, 2022 02:53 PM	Jodie now has the new laptop and the old one will be PDR'd because it is faulty. She also returned the loaner. Inventory has been updated.	Add Attachment
Moshe Martinez	May 06, 2022 02:32 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Moshe Martinez	May 06, 2022 02:31 PM	ScreenFlow 9 was transferred from old MacBook to the new one and license was deactivated on the old one. Jodie picked up all the equipment and will return the old MacBook next week.	Add Attachment
Moshe Martinez	May 06, 2022 01:21 PM	I installed ScreenFlow 6 on the new MacBook and will activate it when Jodie stops by. Doesn't want the equipment setup; she will do it herself.	Add Attachment
Moshe Martinez	May 05, 2022 04:25 PM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	May 05, 2022 04:25 PM	**This is an email from Jodie** Ok, 16GB is what I have now, and that will be just fine. Thank you! I'm not sure if Laura Killip will be in the Art office after 3:15 today, but she should be around tomorrow. She divides her time between Rice Auditorium and Campbell Hall, so if I know what time, I can make sure she can be there. Otherwise, I could come pick it up from you after it is ready. Thanks for all of your help!	Add Attachment
Moshe Martinez	May 05, 2022 04:24 PM	Jodie requested an upgrade in RAM but I let her know that is not possible with the MacBooks. Will still be taking the setup.	Add Attachment
Moshe Martinez	May 05, 2022 02:30 PM	**This is an email** Hi Jodie, It looks like we have the MacBook and equipment ready to go! Did anyone reach out to you about getting this delivered? If not, I can deliver and set it up today. But before I do that, is there any additional software you need on this computer? It comes with the standard Office and Adobe products. Let me know whenever you get a chance. Thanks, Moshe Martinez UCS Tech	Add Attachment
Moshe Martinez	May 05, 2022 02:26 PM	Jodie asked me if this was available. I noticed it was on the ready to deliver shelf. It looks like Nathan C. has already imaged it. I'm going to go ahead and see if she would like it delivered.	Add Attachment
Joanie Kinnaman	Apr 29, 2022 04:07 PM	inv # 2021-0632	Add Attachment
Alix Karkanen	Apr 26, 2022 09:40 AM	laptop 20210888 doc 20210906 mon 20210130	Add Attachment