Service Request Ticket - # 79130

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2022 10:13 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180192[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 75Z2HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 75Z2HQ2 Location NS202 Cell Biology LAB Station #

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:82:17


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Apr 26, 2022 12:43 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 26, 2022 12:43 PM
Task reassigned to John Rushing.
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John Rushing Apr 26, 2022 12:43 PM
20180197[Edit Inv] power was halway unpluged 
on back of monitor.

20180192[Edit Inv] monitor was not getting DP 
input, unplug from cpu and back in.

20180191[Edit Inv] needed power cycled.
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Sam Sevugan Apr 26, 2022 12:24 PM
Another computer, the computer closest to the 
printer is not letting anyone log in because it 
just keeps spinning. She called back to report 
that 3 computers now do not work in NS 202 and she 
needs at least 1 of them to be able to work 
because her students are taking a test and need 
the computers. 
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Sam Sevugan Apr 26, 2022 10:13 AM
****This is an email****
Hello, there are two student  computer stations in 
NS 202 classroom that are not working. They do not 
turn on. Would someone be able to check this out?

The numbers are: 20180192[Edit Inv] and 20180197[Edit Inv]

Thank you,
Ava

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