Service Request Ticket - # 79138

Service Request Information

CONTACT Name Camarillo, Earlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2022 01:06 PM
Department Phone 89350
Location Email camarilloe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191087[Edit Inv] (opens in a new window) Bldg/Room BELL 206
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
Serial No. C02CR4Q1P3YV Location Earlene Camarillo

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019

Wireless NIC 3C:22:FB:AA:B0:DC


Bluetooth NIC E0:B5:5F:ED:85:9D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Apr 27, 2022 03:22 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Apr 27, 2022 03:22 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Apr 27, 2022 03:22 PM 
Talked to her and ultimately came to the conclusion that reimaging it was the best way. She wants it over the summer. Will wait until then.
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Sam Sevugan Apr 27, 2022 01:06 PM 
Called in to request for a tech to check on her 
macbook 20191087[Edit Inv], whenever she runs a program it 
start randomly being slow, and logging in takes a 
long time. If a tech is free today, she can drop 
it by and have someone take a look. But if not, 
she would like to be contacted @ 760-807-3668 
(cell) to speak with a tech and bring in her 
device upon availability.
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