Service Request Ticket - # 79141

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2022 03:32 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210778[Edit Inv] (opens in a new window) Bldg/Room WUC 210I
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700WR Location Chelsee Blatner

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BF:79


Wireless NIC D4:54:8B:C0:98:83


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Jun 28, 2022 03:47 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jun 28, 2022 03:47 PM
Installed the setup and software and told 
her to email me if theres any issues.
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Jacob Limas Jun 24, 2022 08:07 AM
Sent an email on time and what next steps are with 
the software
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Jacob Limas Jun 17, 2022 11:33 AM
Task reassigned to Jacob Limas.
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Jacob Limas Jun 17, 2022 11:33 AM
Status changed from (1) Pending to (4) On Hold
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Jacob Limas Jun 14, 2022 09:19 AM
****This is an email****
Next week or the week of June 27th is best for me.

I do have specific software that I need 
operational. I attached a screenshot of programs 
from my CPU. The Sensource software will end up 
going onto a different laptop, but I believe that 
was noted in my upgrade.

If there are any other questions, please let me 
know.
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prog.pdf
Jacob Limas May 27, 2022 11:30 AM
Contacted her about the software she wants
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Joanie Kinnaman Apr 27, 2022 04:50 PM
Inv # 2021-0613
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Joanie Kinnaman Apr 27, 2022 04:26 PM
Wireless keyboard/mouse combo in Joanie's office 
with Chelsee's name on box
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Alix Karkanen Apr 27, 2022 03:32 PM
****This is an email****
Hey Joanie,

I am looking to upgrade my computer 20181481[Edit Inv] (and 
maybe monitor that is almost 24" diagonal 
measurement 20181470). I am finding an increased 
need to work on things at home and having a laptop 
I can take would be an advantage. I would need all 
the things with that upgrade including a wireless 
mouse (I am over the wired one I currently have.  
LOL). I also have some speciality programs on my 
CPU that would need to be transferred over with 
licenses to the laptop.

I have a couple questions. First, when I submit 
the request, do I use the purchase request system 
off the UCS website which is what I normally do or 
the one on the Portal? Second, I am wanting the 
current CPU I have to be reimaged (and hard drive 
upgraded if possible) and replace one of the 
computers in the Non traditional lounge space in 
the WUC. Could I include that in the purchase 
request or a separate service request? My intent 
it to keep my existing monitor for now and find a 
home in the WUC for it.

I just want to make sure that I am doing this 
request in the most effective way possible because 
of the layers of it.

Thanks,

Chelsee
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Alix Karkanen Apr 27, 2022 03:32 PM
laptop 20210778[Edit Inv]
doc 20210827[Edit Inv]
mon 20210955[Edit Inv]
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