Service Request Ticket - # 79144

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2022 01:57 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210771[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7002L Location Unassigned

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BF:81


Wireless NIC D4:54:8B:B7:87:3E


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 23, 2022 03:52 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 23, 2022 03:52 PM
Updated inventory and AD
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Jacob Limas May 23, 2022 02:49 PM
She picked up the equipment and we got everything 
working to how she wanted.
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Jacob Limas May 16, 2022 02:02 PM
Task reassigned to Jacob Limas.
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Jacob Limas May 16, 2022 02:02 PM
She's picking up the equipment on Monday the 23rd
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Jacob Limas May 16, 2022 11:35 AM
****This is an email****
I can install Zoom for you, but in order for us to 
install Visio, I need to know if you have 
requested the purchase of a license from WOU 
before, otherwise, we need you to do a purchase 
request in wou.edu/purchaserequest. Also, we can 
set up your equipment whenever it is convenient 
for you, so no worries there.
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Jacob Limas May 16, 2022 10:39 AM
She wants Zoom and Vizio on her laptop
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Jacob Limas May 13, 2022 08:42 AM
****This is an email****
Hello Laura,
Your new equipment is almost complete. I wanted to 
know if there was any software you wanted to add 
to your laptop, you have Adobe and the MS suite 
installed already. Also, make sure to add all the 
files that you want to keep on the H drive because 
they won't transfer over otherwise. Is there any 
time you will be available next week?
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Jacob Limas May 09, 2022 02:12 PM
I couldn't find the equipment, but the GFA form is 
on my desk.
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Jacob Limas May 06, 2022 11:54 AM
IKaika sent me the info about this request after I 
asked him:
SR#79144 Laura Reyes Cortez-Remote worker, TH236
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Joanie Kinnaman Apr 28, 2022 03:38 PM
Invoice # 2021-0620
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Alix Karkanen Apr 28, 2022 01:57 PM
laptop 20210771[Edit Inv]
doc 20210829[Edit Inv]
mon 20210952[Edit Inv]
mon 20210123[Edit Inv]
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