Service Request Ticket - # 79152

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2022 02:30 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200306[Edit Inv] (opens in a new window) Bldg/Room WEL 013
Service Tag HZ4DZ33 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. HZ4DZ33 Location Unique Mendoza-Mondragon

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:58:CE


Wireless NIC 08:5B:D6:6F:BA:49

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann May 04, 2022 01:33 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann May 04, 2022 01:33 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann May 04, 2022 01:33 PM 
****This is an INCOMING email****
Thanks for following up, Michael! It actually seems to be working fine now? The error message I was getting went away so unless you all need to check it out, I'm good on my end!
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Michael Volkmann May 04, 2022 09:03 AM 
Contacted them regarding the best time to take a 
look at their laptop or provide a loaner this 
morning.
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John Rushing May 04, 2022 08:42 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Sam Sevugan May 02, 2022 02:57 PM 
checked back in, and looks like a reboot got her to 
access her device, the error of "no hard drive 
installed" is still popping up, (attached a image to 
her email) but she can use her device for now.
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Sam Sevugan May 02, 2022 02:31 PM 
Contact Info: jacksonpa@mail.wou.edu, 503-881-8273
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Public
Sam Sevugan May 02, 2022 02:30 PM 
Called in to report that their device 20200306[Edit Inv] 
suddenly stopped running and upon restarting she 
is met with "no hard-drive installed" error on a 
black screen. She is hoping a tech would take a as 
soon as they can, because this is her primary 
workstation. If needed, she would like a loaner as 
well. 

Availability: 
Today - till 5
Tuesday - 8am, 10am, and 2pm
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