Service Request Ticket - # 79157

Service Request Ticket - # 79157

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Baldwin, Paula	Date	May 03, 2022 12:25 PM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210883 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1HPQ05N	Location	Loaner \|\| Imaged 6/3
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:52:0A:46
	Bluetooth NIC	B0:BE:83:4B:1C:D3

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jun 08, 2022 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	May 18, 2022 08:57 AM	John made a new install and it seems to work	Add Attachment
Jacob Limas	May 11, 2022 12:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jacob Limas	May 11, 2022 12:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jacob Limas	May 11, 2022 12:20 PM	We went down and now the additional install is still at 42%. She's dropping off her laptop at 8 on Monday.	Add Attachment
Jacob Limas	May 06, 2022 11:06 AM	**This is an email** I don't think it installed as I still see the downloading creative cloud message. But I can't pause right now...you are so thoughtful to help! Maybe monday?	Add Attachment
Jacob Limas	May 06, 2022 10:02 AM	**This is an email** Hey Paula, I know Justin reinstalled the CC software, I was wondering if creative cloud is working now, I don't want to leave you hanging if you don't have Acrobat installed yet. Thank you, Jacob Limas UCS Tech	Add Attachment
Justin Cope	May 06, 2022 09:35 AM	Task reassigned to Jacob Limas.	Add Attachment
Justin Cope	May 03, 2022 02:09 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	May 03, 2022 02:09 PM	un-installed and re-installed adobe cc and left it installing because she had a lot of work to do so she kinda kicked me out. hopefully it can update now.	Add Attachment
Sam Sevugan	May 03, 2022 12:37 PM	20210959	Add Attachment
Sam Sevugan	May 03, 2022 12:26 PM	yes, I did a restart. When I click on creative cloud, it's still 42%.	Add Attachment
Sam Sevugan	May 03, 2022 12:26 PM	**This is an email** I restarted and it's still showing dling at 42%	Add Attachment
Sam Sevugan	May 03, 2022 12:25 PM	They are installing creative cloud from the portal but the download is frozen @ 42%	Add Attachment
Sam Sevugan	May 03, 2022 12:25 PM	**This is an email** update is stuck at 42% since yesterday.	Add Attachment