Service Request Ticket - # 79158

Service Request Information

CONTACT Name Venegas Trujillo, Anel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2022 01:23 PM
Department Financial Aid Phone 88436
Location Email venegasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20200510[Edit Inv] (opens in a new window) Bldg/Room WEL 221F
Service Tag Description Dell Universal Dock - D6000
Serial No. MY-0MKX27BLP0003P45ELA00 Location Sandra Holland
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope May 03, 2022 02:10 PM 
Task reassigned to Justin Cope.
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Justin Cope May 03, 2022 02:10 PM 
unplugged the dock and pugged it back in and 
everything started working fine.
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Oneil Miguel May 03, 2022 02:10 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 03, 2022 02:10 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel May 03, 2022 02:10 PM 
Went over with Justin. Issue was resolved by unplugging and plugging back the usb c cable from the doc.
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Sam Sevugan May 03, 2022 01:23 PM 
Called in to report that her device just suddenly 
started freezing up and lagging. It started 
bluescreening and then stopped after a forced hard 
restart. Now the device is taking too long to do 
anything and it does not load up anything well 
either. Hopefully a tech can check this out or set 
her up with a loaner because this is her primary 
work station. 

She has a laptop connected to two monitors.
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