Service Request Ticket - # 79164

Service Request Ticket - # 79164

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Cowart, Corrie	Date	May 04, 2022 01:17 PM
	Department	Creative Arts/Theater-Dance	Phone
	Location		Email	cowartc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210405 (opens in a new window)	Bldg/Room	OPE 207
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGN438Q05N	Location	Corrie Cowart
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:51:3B:C2
	Bluetooth NIC	3C:06:30:4E:C6:9C

TECHS	Submitted by	Jacob Limas	Contact	jlimas21@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	May 25, 2022 08:26 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	May 25, 2022 08:26 AM	**email** Thank you so much for checking in. My internet access is working. Thank you for facilitating that for me! Corrie	Add Attachment
Lauryn Aronson	May 23, 2022 10:52 AM	**This is an outgoing email** Hi Corrie, We were just following up with you regarding a service request that we have for you. (#79164) Description: Ethernet not working, and wifi signal is bad We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	May 17, 2022 11:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	May 17, 2022 11:39 AM	**This is an outgoing email** Hi Corrie, We were just following up with you regarding a service request that we have for you. (#79164) Description: Ethernet not working, and wifi signal is bad The Ethernet ports should be working now. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	May 17, 2022 08:04 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	May 17, 2022 08:02 AM	paul activated the jack in OPE 207.	Add Attachment
Lauryn Aronson	May 16, 2022 09:19 AM	paul says he'll look at it today, wasn't able to last week	Add Attachment
Nathan Camuso	May 11, 2022 11:40 AM	Paul says he'll get to it later today	Add Attachment
Nathan Camuso	May 11, 2022 11:29 AM	I checked her ports and none of them seem to be activated. Emailing Paul about it	Add Attachment
Jacob Limas	May 04, 2022 01:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jacob Limas	May 04, 2022 01:17 PM	The wifi works in the classroom three rooms away, but her spot is really low wifi and not really functional, so she has to walk to the classroom to make it work. When I turned off the wifi, the ethernet wasn't turning on.	Add Attachment