Service Request Ticket - # 79169

Service Request Ticket - # 79169

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	May 05, 2022 02:13 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210775 (opens in a new window)	Bldg/Room	TODD 238
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700UU	Location	Veronica Ochoa
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BE:47
	Wireless NIC	D4:54:8B:AB:62:A1

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 23, 2022 03:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 23, 2022 03:55 PM	Oneil set her up, and we updated inventory, and did AD.	Add Attachment
Jacob Limas	May 23, 2022 11:40 AM	Task reassigned to Jacob Limas.	Add Attachment
Sam Sevugan	May 20, 2022 02:09 PM	ChienFei Huang called in to request that the setup be done on May 23rd @ 1pm, location: TODD 238	Add Attachment
Jacob Limas	May 20, 2022 08:37 AM	Ikaika sent me her email today, and she wasn't in the email system either, so I emailed the wrong Veronica. I resent the same email to Veronica	Add Attachment
Jacob Limas	May 13, 2022 08:54 AM	**This is an email** Your new equipment is almost complete. I wanted to know if there was any software you wanted to add to your laptop, you have Adobe and the MS suite installed already. Also, make sure to add all the files that you want to keep on the H drive because they won't transfer over otherwise. Is there any time you will be available next week?	Add Attachment
Moshe Martinez	May 12, 2022 02:57 PM	Added admin rights for Veronica Ochoa. The form is now attached to the equipment. I'll leave it for you, Jacob, to contact them and set it up	Add Attachment
Joanie Kinnaman	May 09, 2022 03:13 PM	inv# 2021-0650	Add Attachment
Jacob Limas	May 09, 2022 12:31 PM	Veronica Ochoa is the person	Add Attachment
Jacob Limas	May 06, 2022 12:02 PM	Finished updating, but needs a GFA form, person, and admin rights.	Add Attachment
Jacob Limas	May 06, 2022 08:48 AM	Started imaging process	Add Attachment
Alix Karkanen	May 05, 2022 02:13 PM	20210775 doc 20210834 mon 20211000 mon 20210654	Add Attachment