Service Request Ticket - # 79170

Service Request Ticket - # 79170

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	May 05, 2022 02:16 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C70016	Location	unassigned
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BD:8B
	Wireless NIC	D4:54:8B:C0:A6:CA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 23, 2022 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 23, 2022 03:59 PM	We gave her the laptop and gave a lady who looked in charge the monitors and dock. Updated inventory and AD	Add Attachment
Jacob Limas	May 23, 2022 11:41 AM	Task reassigned to Jacob Limas.	Add Attachment
Sam Sevugan	May 20, 2022 02:12 PM	ChienFei Huang called in to note that Kristin does not need help setting up but instead needs a tech to head over @1pm with the new equipment give her login assistance.	Add Attachment
Jacob Limas	May 20, 2022 08:40 AM	**This is an email** Hello Kristen, Your new equipment is almost complete. I wanted to know if there was any software you wanted to add to your laptop, you have Adobe, the MS suite, and Zoom installed already. Also, make sure to add all the files that you want to keep on the H drive because they won't transfer over otherwise. Is there any time you will be available next week? Thank you, Jacob Limas UCS Tech	Add Attachment
Jacob Limas	May 13, 2022 09:13 AM	There isn't a Kristen in the email system, and she isn't on the WOU website, so I sent an email to Ikaika to find their email.	Add Attachment
Jacob Limas	May 13, 2022 08:46 AM	Kristen Miyamoto is a remote worker	Add Attachment
Jacob Limas	May 09, 2022 12:32 PM	Kristen Miyamoto is their name	Add Attachment
Jacob Limas	May 06, 2022 10:15 AM	Laptop finished updates, but needs admin rights, a GFA form, and a person to give it to still.	Add Attachment
Jacob Limas	May 06, 2022 10:02 AM	**This is an email** Hey Ikaika, We are setting up some of your computers. I was wondering if I could have a list of people who still need equipment setups. Thank you, Jacob Limas UCS Tech	Add Attachment
Jacob Limas	May 06, 2022 09:02 AM	Laptop was already imaged	Add Attachment
Joanie Kinnaman	May 05, 2022 03:10 PM	INV# 2021-0643	Add Attachment
Alix Karkanen	May 05, 2022 02:17 PM	20210657	Add Attachment
Alix Karkanen	May 05, 2022 02:16 PM	20210779 doc 20210838 mon 20210653 mon 202100657	Add Attachment