Service Request Ticket - # 79171

Service Request Ticket - # 79171

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	May 05, 2022 02:17 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210782 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C60035	Location	Jackie Lofton
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:92:27
	Wireless NIC	2C:6D:C1:AB:90:A0

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jun 03, 2022 08:10 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Nathan Camuso	Jun 03, 2022 08:10 AM	Delivered	Add Attachment
Lourdes Salazar	May 31, 2022 01:48 PM	**This is an email** Hello, We only have one technician in tomorrow morning at 9. I have reached out to him to see if he is available to do this. We most likely will hear back from him tomorrow morning when he is in at 8. I will have him reach out in the morning. If this cannot be done tomorrow then we will arrange a time to set this up as soon as possible. Best,Lourdes	Add Attachment
Lourdes Salazar	May 31, 2022 01:47 PM	**This is an email** We have new staff on board tomorrow. Her name is Jackie Lofton. I was notified that her computer and the equipment were ready. Would you mind delivering it to Todd Hall Room 228 tomorrow at 9 am?	Add Attachment
Lourdes Salazar	May 31, 2022 12:30 PM	can this be done tomorrow at 9?	Add Attachment
Jacob Limas	May 27, 2022 10:44 AM	Task reassigned to Nathan Camuso.	Add Attachment
Jacob Limas	May 25, 2022 04:14 PM	Status changed from (4) On Hold to (2) Scheduled	Add Attachment
Jacob Limas	May 23, 2022 10:57 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jacob Limas	May 23, 2022 10:42 AM	**This is an email** Yeah that works perfect, we have someone on shift at that time so I will ask them to help you get set up. If anything happens and we need to change times I will let you know. Thank you, Jacob Limas UCS Tech	Add Attachment
Jacob Limas	May 23, 2022 10:42 AM	**This is an email** Hello Jacob, Oh, that is wonderful! Yes, I think that would make more sense to get setup when I move. My official start date is June 1st, could we arrange for you to come setup in the morning that day? Maybe a 9:00 am appointment? Best, Jackie Lofton	Add Attachment
Jacob Limas	May 23, 2022 10:41 AM	We emailed back and forth about some confusion on where we are meeting and what I meant by equipment in the end we sorted everything out. I will put the last two emails we sent.	Add Attachment
Jacob Limas	May 13, 2022 09:10 AM	**This is an email** Your new equipment is almost complete. I wanted to know if there was any software you wanted to add to your laptop, you have Adobe and the MS suite installed already. Also, make sure to add all the files that you want to keep on the H drive because they won't transfer over otherwise. Is there any time you will be available next week?	Add Attachment
Joanie Kinnaman	May 09, 2022 03:37 PM	inv#2021-0651	Add Attachment
Jacob Limas	May 09, 2022 02:09 PM	The laptop was actually 20210782 and so we changed the battery and laptop case stickers	Add Attachment
Jacob Limas	May 09, 2022 12:33 PM	Jackie Lofton is the name of the person	Add Attachment
Jacob Limas	May 09, 2022 11:52 AM	The battery for 20210783 is in the laptop case for 20210782. I also can't find 20210783, so it's possible they are the same and the sticker on the battery didn't change.	Add Attachment
Alix Karkanen	May 05, 2022 02:17 PM	20210783 dock 20210837 mon 20210647 mon 20210651	Add Attachment