Service Request Ticket

Service Request Information

CONTACT	Name	Whiting, Allissa	Date	May 05, 2022 02:19 PM
	Department	Student Enrichment Program	Phone
	Location		Email	whitinga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210785 (opens in a new window)	Bldg/Room	SSC 114
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C70014	Location	Andrew Fletcher
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BC:17
	Wireless NIC	D4:54:8B:BF:CA:FC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 18, 2022 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 18, 2022 10:02 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Aug 18, 2022 10:02 AM	Joanie said he most likely picked it up, and to complete it	Add Attachment
Lourdes Salazar	Jun 02, 2022 01:42 PM	Supervisor- Chris Solario will be picking this up	Add Attachment
Alix Karkanen	Jun 02, 2022 11:59 AM	the setup form should always be in the bag if its a laptop set up?	Add Attachment
Joanie Kinnaman	Jun 02, 2022 11:02 AM	note: this is not a GFA setup. SEP is paying for this computer, so needs a "setup form" Will be asking Alix when she comes in if she created the form. (I think she creates form when assigning WOU#s) but will confirm	Add Attachment
Jacob Limas	May 06, 2022 11:19 AM	Already imaged, I updated and gave admin rights, but needs a GFA form.	Add Attachment
Joanie Kinnaman	May 05, 2022 02:32 PM	Inv#2021-0642	Add Attachment
Alix Karkanen	May 05, 2022 02:19 PM	20210785 doc 20210826	Add Attachment