Service Request Ticket - # 79179

Service Request Information

CONTACT Name Nabity, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2022 04:01 PM
Department Natural Science Division Phone 88916
Location Email nabitym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210746[Edit Inv] (opens in a new window) Bldg/Room NS 217
Service Tag H4G51M3 Description Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
Serial No. H4G51M3 Location

CPU Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz


OS Unknown Software
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel May 10, 2022 04:22 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 10, 2022 04:22 PM 
Printer seems to be working fine.
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Oneil Miguel May 10, 2022 02:01 PM 
The two computers that weren't booting up are now booting up. All computers have the pasco capstone licenses. Need to go back later and figure out what printer they use.
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Oneil Miguel May 09, 2022 04:58 PM 
Task reassigned to Oneil Miguel.
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Sam Sevugan May 09, 2022 04:01 PM 
****This is an email****
Here are the two that need rebooting help: 
20210746[Edit Inv], 20210744[Edit Inv]

Those needing a print driver and license update 
for Pasco Capstone
20210746[Edit Inv]
20210745[Edit Inv]
20210744[Edit Inv]
20210741[Edit Inv]
20210742[Edit Inv]
20210743[Edit Inv]
Instructor Station:
20190204[Edit Inv]

I hope this helps,
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Sam Sevugan May 09, 2022 04:01 PM 
****This is an email****
Greetings,

After the power outage this weekend, two computers 
on the west side of NS 217 are not booting. They 
are reporting the same no HDMI signal and the 
power is on but they are not responding (we've 
tried restarting). The other 4 computers managed 
to reboot successfully. I am not sure what y'all 
did last time but it looks like I may need to have 
a tech stop by sometime and check on them. 

Additionally, all 6 computers could use the 
following:
a print driver as I don't have the clearance (my 
requested operation requires elevation) to install 
that (it would be great if the instructor station 
could have that as well);
the Pasco Capstone application that we paid for 
needs the keys installed as it is in trial mode at 
the moment which expires on May 16, 2022 - the 
latest version of Pasco Capstone is 2.4.1. I am 
not sure where the keys are stored.
There is no class in this room on Tuesdays and 
Thursdays and there is class on MWF from 9-10:50 
am and 12-1:50 pm. Thanks for your time and please 
let me know if you have any questions.
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