Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Amy	Date	May 10, 2022 09:26 AM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210787 (opens in a new window)	Bldg/Room	WEL 206
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TI	Location	Amy Clark
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:87:2D
	Wireless NIC	D4:54:8B:AB:62:C9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jul 12, 2022 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jul 08, 2022 12:31 PM	She found the charger and will give me an old charger that she still had. I will complete the request after that.	Add Attachment
Jacob Limas	Jul 08, 2022 11:55 AM	I got the laptop and old dock battery, but she worked from home today and said that the new charger was never in the bag.	Add Attachment
Joanie Kinnaman	Jul 07, 2022 11:32 AM	inv#2021-0786	Add Attachment
Jacob Limas	Jul 06, 2022 04:00 PM	Sent an email to get the old one, and will use it as a loaner after the 2 weeks.	Add Attachment
Jacob Limas	Jul 06, 2022 08:12 AM	We set up her stuff yesterday and have to get her laptop later today because she was trying to sync her bookmarks from multiple browsers.	Add Attachment
Jacob Limas	Jun 30, 2022 08:10 AM	Sent an email to set up her stuff	Add Attachment
Jacob Limas	Jun 28, 2022 08:17 AM	Task reassigned to Jacob Limas.	Add Attachment
John Rushing	May 19, 2022 07:59 AM	Will need PL-SQL and Outlook Sync installed.	Add Attachment
Alix Karkanen	May 10, 2022 09:26 AM	laptop 20210787 doc 20210836 mon 20210644	Add Attachment