Service Request Ticket - # 79193

Service Request Information

CONTACT Name Strapp-Johnson, Chehalis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2022 04:42 PM
Department Behavioral Sciences Division Phone 88316
Location Email strappc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200677[Edit Inv] (opens in a new window) Bldg/Room TODD 309
Service Tag 5T8X6D3 Description Dell Latitute
Serial No. 5T8X6D3 Location Chehalis Johnson-Strapp

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:05:F2


Wireless NIC F0:9E:4A:93:DA:BE

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas May 16, 2022 01:35 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 16, 2022 01:35 PM 
Edited the Registry Editor, and changed the file 
named (default) in 
Computer\HKEY_Classes_ROOT\folder, from 
key_auto_file to Folder. This fixed the problem.
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Nathan Camuso May 16, 2022 12:19 PM 
Task reassigned to Jacob Limas.
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Nathan Camuso May 13, 2022 08:15 AM 
Scheduled for Monday at 10
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Nathan Camuso May 11, 2022 09:49 AM 
Task reassigned to Nathan Camuso.
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Lourdes Salazar May 10, 2022 04:43 PM 
, I can add a folder if I am going in through the VDI, but not if I am just logged in to the campus network without being in the VDI.
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Lourdes Salazar May 10, 2022 04:42 PM 
****This is an email****
Hi Sam, 

Thanks so much!

I did shut down my computer and start it back up and the H drive is accessible. Yeah. 

I am still having problems creating folders within the H drive network. 

For example, here is my PSY 468 Spring 2022 folder. I would love to add folders within this, for different assignments (i.e., SPSS, writing, exams), but I am not able to add the folders. I've always been able to do this in the past to keep my classes organized. 

When I try to add a new folder, nothing happens. 

Anything you can recommend to fix this would be greatly appreciated.
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