Service Request Ticket

Service Request Information

CONTACT	Name	Hillerich, Adela	Date	May 11, 2022 07:56 AM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121094 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JY4CFX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	JY4CFX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090339, Adobe Photoshop Elements(v11) plus Adobe Premiere Elements(v11) license from P0090532 installed as version 9 to match other NS lab; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412
	Wired NIC	B8:CA:3A:78:7E:34

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jun 08, 2022 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Jun 08, 2022 10:17 AM	Since it's a 2012 they're going to replace it.	Add Attachment
Nathan Camuso	May 13, 2022 08:32 AM	**This is an email** Nathan, you may need Public Safety to open the door for you because we're not there until 9:00 pm.	Add Attachment
Nathan Camuso	May 11, 2022 08:21 AM	Task reassigned to Nathan Camuso.	Add Attachment
Elliot Purl	May 11, 2022 07:56 AM	**This is an email** One of our computers in room #002A Todd Hall-Night Custodial is not working. On the screen read "No Boot Found press any key to reboot the machine" we do press a key but the computer doesn't reboot. Machine #20121094.	Add Attachment