Service Request Ticket

Service Request Information

CONTACT	Name	Richter, Marlee	Date	May 11, 2022 01:46 PM
	Department	Legal	Phone	89471
	Location		Email	richterm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210761 (opens in a new window)	Bldg/Room	WEL 140K
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TK	Location	Kella Helyer
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:87:2F
	Wireless NIC	D4:54:8B:AD:B2:45

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	May 12, 2022 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	May 12, 2022 02:41 PM	Task reassigned to Oneil Miguel.	Add Attachment
Jacob Limas	May 11, 2022 03:36 PM	Task reassigned to UCS Tech.	Add Attachment
Jacob Limas	May 11, 2022 03:36 PM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Jacob Limas	May 11, 2022 03:34 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	May 11, 2022 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 11, 2022 03:34 PM	Got it all setup, but she didn't want the monitor so gave it back to Alix	Add Attachment
Alix Karkanen	May 11, 2022 03:33 PM	didn't want mon	Add Attachment
Jacob Limas	May 11, 2022 02:12 PM	Laptop already imaged, ran updates and put her admin rights in it.	Add Attachment
Alix Karkanen	May 11, 2022 01:46 PM	doc 20210842 mon 20210650 laptop 20210761	Add Attachment