Service Request Ticket - # 79202

Service Request Ticket - # 79202

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Service Request Information

CONTACT	Name	Main, Andy	Date	May 11, 2022 02:34 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150692 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN64JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN64JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:14:21:82

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jun 17, 2022 11:22 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jacob Limas	Jun 17, 2022 11:22 AM	I got RecTrac to download and will add the steps I took on the installs folder.	Add Attachment
Jacob Limas	Jun 01, 2022 03:19 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jacob Limas	Jun 01, 2022 03:19 PM	I emailed Rip and Andy with a time to attempt and get this installed.	Add Attachment
Jacob Limas	Jun 01, 2022 03:18 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jacob Limas	Jun 01, 2022 03:18 PM	Kolis forwarded me emails between Rip and the Vermont systems help center. There were new ways to get it installed. Alan's document doesn't work anymore because http://duffman.wou.edu:8080 doesn't connect	Add Attachment
Jacob Limas	May 25, 2022 04:09 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jacob Limas	May 25, 2022 04:09 PM	We met and I was able to get the DS controlpoint software working. Rip had to help because the file in their legwarmers folder was outdated and he needed to extract his new file to that one. Rip said he will contact me when he knows how to get the VSI RecTrac software because Alan was the one to do it, but Alan doesn't work here anymore.	Add Attachment
Jacob Limas	May 23, 2022 12:01 PM	Emailed him about the best time to meet on Wednesday because he is out of the office until then.	Add Attachment
Jacob Limas	May 23, 2022 11:59 AM	Task reassigned to Jacob Limas.	Add Attachment
Sam Sevugan	May 11, 2022 02:34 PM	Hello, Due to a recent hard drive failure, I have lost access to a few programs/software that I need. Can you please have teh following re-installed on my computer? - VSI - RecTrac - DS Control point My computer 's WOU number is 20150692	Add Attachment