Status changed from (1) Pending to (5) Completed

brought back dock #20210905 and the loner laptop 
#20210884. now her mac is directly connected with 
hdmi.

swapping it with dock #20210905

gave her the loner and brought back 20210757 back to 
test. looking up the problems seemed like it might 
be a problem with the logic board.

Task reassigned to Michael Volkmann.

loner 20210884 ready to be given to her just need 
her to sign in for admin and still needs printers.

Task reassigned to UCS Tech.

Task reassigned to Nathan Camuso.

talked to her a little bit more and we just need 
to give her a loner so we can run diagnostics on 
it. i have 20180643 started imaging for the loner 
but probaly wont finish it tonight i'll put in 
what step i stop on.

****This is an email****
macOS Monterey
Version 12.1

It's available for an update that I clearly 
missed. I typically don't need Jon to administer 
the update. I can let you know either way, if you 
like.

****This is an email****

I'm here all day. But I don't know how to repeat 
what instigates the freezing - it's always under 
different scenarios. 
On May 13 and yesterday, the screen turned magenta 
and froze. "Force Quit" is always hidden, so I 
press the off button on the laptop to restart. I 
typically only wait 2-3 minutes at most, last 
month I tried waiting up to 10-15 minutes before 
restarting. 

Some times I'm trying to insert a jpg into an 
email (or attach a pdf) and it times out. 

In most instances, it happens while I'm working 
with InDesign (which is easily 95% of the time.) I 
never know when, but sometimes it crashes the 
program, rather than freezing.

I left yesterday's problem report open on the 
laptop.

Email:

My computer set up is constantly freezing - I've 
sometimes waited up to ten minutes before shutting 
the laptop down manually. (Force Quit never comes 
up as an option any more, either.)

It's usually triggered around disruptive network 
connection, I believe. I can't pin it on one-piece 
of software or file size.

Today, for example, I've restarted three times in 
a three-hour period. The first time this morning 
was trying to place an updated jpg into an email, 
another time was trying to copy a full page of 
text from Word.