Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	May 18, 2022 10:44 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150669 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN3JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Transfer from W#20130735 Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop SR64834 SEPT207
	Wired NIC	18:66:DA:13:F9:3B

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jul 26, 2022 09:31 AM	Also this is related to SR #79298.	Add Attachment
Jacob Limas	Jul 26, 2022 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jul 26, 2022 09:28 AM	Brought back the loaner.	Add Attachment
Jacob Limas	Jul 07, 2022 08:44 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jul 07, 2022 08:44 AM	I will be doing her GFA soon, so I will bring back the loaner	Add Attachment
Nathan Camuso	Jun 10, 2022 09:55 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Camuso	Jun 10, 2022 09:55 AM	This computer is being replaced with a gfa, just close it when the loaner gets back to us	Add Attachment
Nathan Camuso	May 20, 2022 11:23 AM	Recovered files and sent it to her	Add Attachment
Nathan Camuso	May 18, 2022 12:59 PM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	May 18, 2022 11:33 AM	Going to try to recover files	Add Attachment
Nathan Camuso	May 18, 2022 11:33 AM	Gave her loaner 20160996	Add Attachment
Elliot Purl	May 18, 2022 10:44 AM	The computer won't boot, gets a blue screen, then tries to restart but won't. She probably needs a loaner	Add Attachment