Service Request Ticket - # 79231

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2022 12:43 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170905[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag Description Xerox VersaLink C7000/DN Color 11X17 Laser Printer
Serial No. 6UA327008 Location Abbys House

Model 7000/DN Hostname as-abbycolor
Notes ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910; IP ADDRESS:140.211.118.10 Ink/Toner Refill

Wired NIC 9C:93:4E:92:72:F1

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel May 18, 2022 01:51 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 18, 2022 01:51 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel May 18, 2022 01:51 PM 
Fixed the printer settings for tray 1 and it works now.
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Sam Sevugan May 18, 2022 01:30 PM 
They've been having issues since yesterday.
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Sam Sevugan May 18, 2022 12:45 PM 
****This is an email****
We restarted the printer and tried to do a test 
print, but it is still not working. It made a 
beeping noise but did not print.
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Sam Sevugan May 18, 2022 12:44 PM 
Contact Info: Abby's House Front Desk/Student Worker Chloe, 88219
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Sam Sevugan May 18, 2022 12:43 PM 
****This is an email****
So we have been unable to print since yesterday 
morning. The printer was working fine on Monday 
evening when we were printing with cardstock paper 
and then switched the printer #1 tray to its 
original white 8.5x11 printer paper. 

It is still allowing the computers to hit "Print" 
and says the printer is online still. Although, on 
the printer itself, a message will appear saying 
we need to put the white printer paper in the tray 
due to having the wrong paper and does not 
complete the print job. We have reinserted new 
paper more than once and no longer have cardstock 
in the tray, so we are not sure what is causing 
the issue.

Please let me know if you need any additional 
information.
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