Service Request Ticket - # 79233

Service Request Ticket - # 79233

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Service Request Information

CONTACT	Name	Peralta Cortez, Rosario	Date	May 18, 2022 02:32 PM
	Department	Writing Center	Phone	88640
	Location		Email	cortezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200872 (opens in a new window)	Bldg/Room	HL
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LWQ05N	Location	Claudia Ortiz Gajardo
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:12:F6:11
	Bluetooth NIC	3C:06:30:16:87:D6

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	May 23, 2022 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	May 23, 2022 03:31 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	May 23, 2022 03:31 PM	Unbinded and rebinded, removed and re-added printers, and restarted her macbook. Prints fine now on both printers.	Add Attachment
Sam Sevugan	May 18, 2022 02:39 PM	**This is an email** I am only on campus on Mondays and Wednesdays (8:30am-4:30pm), but I can also come in on Friday if that works better for your office	Add Attachment
Sam Sevugan	May 18, 2022 02:33 PM	**This is an email** I am trying to connect to the Writing Center printer (20180323) and to Mark Twain (20211136), the new staff printer in the Writing Center. My laptop number is 20200872.	Add Attachment
Sam Sevugan	May 18, 2022 02:32 PM	**This is an email** Thanks for your quick response. I have tried that multiple times. I've also tried deleting a printer, restarting my computer, and then adding it again. Every time, it gets me the same error message. It seems to happen with every printer I try to add as well, so it doesn't seem to be printer specific. -Rosario	Add Attachment
Sam Sevugan	May 18, 2022 02:32 PM	**This is an email** Hello, My laptop won't connect to any of the printers. I go through the steps of adding a printer in settings, but when I go to print something an alert pops up that says "Error while printing." I attached the image of the popup below. Could someone help me get that resolved? -Rosario	Add Attachment