Service Request Ticket - # 79234

Service Request Ticket - # 79234

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Service Request Information

CONTACT	Name	Trujillo, Adrian	Date	May 19, 2022 10:05 AM
	Department		Phone	88587
	Location		Email	trujilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171056 (opens in a new window)	Bldg/Room	SSC 213
	Service Tag	CSCDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSCDRP2	Location	Peer Academic Coaches (Student Workers)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:D1:E8

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Jul 21, 2022 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Jul 13, 2022 08:27 AM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Jul 08, 2022 02:30 PM	Replaced video card.	Add Attachment
Lourdes Salazar	Jul 08, 2022 10:48 AM	happened again	Add Attachment
Oneil Miguel	Jun 30, 2022 08:17 AM	Went over and switched his Display and DVI cables.	Add Attachment
Justin Cope	Jun 28, 2022 08:23 AM	**This is an outgoing email** Hi Adrian, We were just following up with you regarding a service request that we have for you. (#79234) Description: Computer screen going black due to display issue We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Justin Cope	Add Attachment Public
Oneil Miguel	May 19, 2022 02:16 PM	Checked it out, everything seems to be working fine. Updated some monitor drivers and didn’t witness any monitor turn off for 10 min	Add Attachment
Oneil Miguel	May 19, 2022 10:19 AM	Will check it out later in the afternoon. My guess would be the BIOS issue we've been getting with the towers lately where display would be set to onboard graphics instead of the graphics card.	Add Attachment
Lourdes Salazar	May 19, 2022 10:06 AM	I had the user unplug all cords and plug them back in again and it is still not working,	Add Attachment
Lourdes Salazar	May 19, 2022 10:05 AM	**This is an email** It happened again. It says it’s entering power saving mode. Adrian Trujillo, M.S.Ed. Bilingual Academic Success Advisor \| Student Success & Advising Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 trujilloa@wou.edu \| Advising Center - AC 136 503-838-8587 \|503-838-8428 \| www.wou.edu/advising He/Him/His/El	Add Attachment
Lourdes Salazar	May 19, 2022 10:05 AM	**This is an email** No error message, just the one on the screen that says "No signal received".... something along those lines. It does not restart when this happens, I have to hard restart the computer to get it to work again. Computer number is: 20171056.	Add Attachment